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Noted syncs all your notes and notebooks to iCloud automatically. Syncing issues are rare to occur, but in the off-chance that they do, we have some troubleshooting steps you can take to identify the causes and solve the issues:
Setup (Requirements)
Sync on Noted works out of the box, meaning it doesn’t require any further steps, though there are a few requirements in order for this to work:
- All devices must be signed into the same iCloud account
- iCloud Drive must be turned on and enabled for ‘Noted’
- You must have sufficient cloud storage
Are my notes actually syncing?
If you’re not sure whether sync is working, you can always check the last successful sync in Settings > Sync > Status. Here’s what you may see means:
- Never – Sync has not been set up for Noted. Please check the requirements before restarting the app to try again.
- … minutes ago – You’re good! However, if the duration does not reflect your last activity, there might be some issues connecting to iCloud. Please check you have a working connection and try again.
Tip: On iOS, you can pull to refresh at the Notebooks screen to manually resync.
Sync suddenly stopped working…
Most users find that the following methods address most sync issues:
- Signing out and back in to iCloud
- Turning iCloud Drive off and back on, then restart the app.
- Restarting the device.
What if none of these steps worked?
If you’ve tried all of the fixes above and still find that your content isn’t syncing, please contact us support@notedapp.io
What does Force Fetch do?
If you go to Settings > Sync, you will find an option for Force Fetch. This provides a way to force the app to sync the content from iCloud so that backed-up content will redownload to your device.
We don’t recommend Force Fetch as a solution to every syncing issue, so if you’re not sure whether it is right for you, please get in touch with us via support@notedapp.io
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